support
what do you need?
If your business relies on IT for it's day-to-day activities your network system is critical to your business success. In order to keep a network system running optimally expertise is required. The expertise either comes from a company's in-house IT staff, or as is often the case with a small-to-medium sized business, from a specialist company to which the IT function is outsourced.
To accomplish this a successful working relationship is required with your IT supplier & complete confidence in the support & services that they offer.
How much IT support your company needs depends on how much IT expertise you have in-house, amount & type of equipment, what availability you expect from the system - known as up-time - & how important it is to keep your systems running smoothly.
what we can offer
Root IT Solutions offer top-to-bottom solutions. From your wide area network (WAN) connection - broadband ADSL; SDSL; Leased-Line - through to the desktop via router, firewall, switch & server, we can design install & support the whole caboodle, or adopt your existing system then overhaul & make certain that it is running optimally. Either way we ensure the systems are running in-line with your business processes. We will even train your staff on the new systems & software.
Our telephone & e-mail help desk support service is available during office hours. Depending upon your requirements out-of-office hours support is also available.
the face behind the 'voice'
As your IT partner we want to feel that we are an integral part of the fabric of your company. We schedule regular on-site visits which serves two purposes. Not only are we there to do some 'hands-on stuff' - it's also a great opportunity to meet with you & your staff so that they can put a face to the voice from the other end of the support call.
